OPER 3620 - Managing Processes

5 credit hours
Focuses on customer requirements and introduces tools available for improving manufacturing and service processes. Topics include process analysis tools, customer needs assessment, societal and ethical issues, customer interaction, quality function deployment, benchmarking, quality costs, statistical concepts in quality analysis and control, organization for quality, quality information systems, and motivational issues.

Prerequisite Course(s): OPER 3600 ECON 3100; MKTG 3500 recommended