Dec 12, 2024  
2010-2011 Graduate Catalog 
    
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2010-2011 Graduate Catalog [ARCHIVED CATALOG]

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NPLR 539 - Service Quality Leadership

3
The role of the executive director in creating a customer/stakeholder-driven organization through the seven levels of work, service quality definitions, quality management concepts, continuous process improvement thinking and tolls, the system of creative work, planning and measuring success with the quality scorecard. Required.

Academic Level: Graduate
Instructional Method: Lecture
School: College of Arts & Sciences


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