Dec 22, 2024  
2016-2017 Graduate Catalog 
    
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2016-2017 Graduate Catalog [ARCHIVED CATALOG]

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NPLR 5390 - Service Quality Leadership

3 credit hours
Formerly - NPLR 539
The role of the executive director in creating a customer/stakeholder-driven organization through the seven levels of work, service quality definitions, quality management concepts, continuous process improvement thinking and tolls, the system of creative work, planning and measuring success with the quality scorecard. Elective.


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