Dec 06, 2025  
2011-2012 Graduate Catalog 
    
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2011-2012 Graduate Catalog [ARCHIVED CATALOG]

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NPLR 539 - Service Quality Leadership

3 credit hours
The role of the executive director in creating a customer/stakeholder-driven organization through the seven levels of work, service quality definitions, quality management concepts, continuous process improvement thinking and tolls, the system of creative work, planning and measuring success with the quality scorecard. Required.


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